Support
Every purchase includes 12 months of email support for installation, setup and bugs. Here is what that covers and how to get a useful answer quickly.
What support covers
For 12 months from the purchase date we help with installing the theme, getting it running and fixing bugs in the theme's own code. That includes questions about the files that ship with it, the setup steps in the README and anything that does not behave as documented.
Support does not include custom design or development, new features, third-party services, hosting or code you have changed yourself. If you need custom work, tell us about your project instead.
Before you write
Check the Getting started guide and the theme's own README first. They answer most setup questions, including requirements, commands, form endpoints and deployment. If the problem is a bug, the theme's CHANGELOG.md may already list a fix in a newer version — you can download the latest from My Orders.
How to ask
Email support@build2next.com with:
- Your order number, or the email address you used at checkout.
- The theme name and version, or the release date.
- The steps to reproduce the problem.
- What you expected to happen, and what happened instead.
- Any error message, and the browser or Node version if it matters.
We reply on working days.
Refunds and licence
Refunds are covered by the Refund policy. What you may do with the theme — projects, client work and the Figma file — is set out on the Licence page.
Contact
Support: support@build2next.com. Keep your order number handy; it helps us find your purchase.